Coronavirus - Tourism & Hospitality Updates

Updated 13th July 2020, 13:40. For the latest medical advice, visit

Government Guidance

Guidance for hotels and other guest accommodation

Guidance for the "visitor economy" e.g. hotels, accommodation, indoor and outdoor attractions

Guidance for pubs, bars and restaurants

FAQs released following the Prime Minister's announcement on 23rd June 2020

Holidaymaker information sheet - "What to do if you get symptoms"

Government advice on how to register your business for the "Eat Out to Help Out" scheme for food outlets

"Devon Together" newspaper written and distributed by Devon County Council, the Office of the Police and Crime Commissioner and the NHS, with advice regarding the Covid-19 outbreak in Devon

Industry Guidance

Guidance from UK Hospitality for the hospitality sector

Information on VisitEngland's Good To Go certification scheme

Guidance from The Professional Association of Self-Caterers UK for Self-catering establishments

Guidance from Airbnb on enhanced cleaning protocols  - this is from their US business and will be releasing a UK version shortly.

Guidance from British Holiday & Home Parks Association (BH&HPA)

Guidance for swimming pools from

Information on the AA Covid Confident free certification scheme 

Letter from UK Hospitality to hospitality sector

Tourists Charter


Selaine's newsletters


Good afternoon

I hope this past weekend went well if you chose to open. 

It was good to hear that caravan parks, campsites and B&Bs were full of bookings again and that our pubs and cafes were serving once more. I certainly took the opportunity to pop in my local in Instow for a drink.

I wanted to share with you some updates the Government has published this week to ensure the advice is clear for those guests in overnight accommodation who may be displaying symptoms of coronavirus. 

The full advice can be found by clicking here. However, in short: 

  1. They should get tested
  2. If test positive, try and return home
  3. If they cannot go home and stay longer than anticipated, then the guest will generally be expected to pay the costs of that extended stay.

There are also a number of graphics from the Government that you may find useful to display in your premises, the Tourist Charter and the Holidaymaker Information Sheet, which outlines the advice above if a guest should develop symptoms. 

If you have any feedback or insight you would like to share with me about how this weekend went, or need any further advice or have concerns, please get in touch at I know there are still some issues including gyms and pools that are yet to be resolved, but I am working on trying to get that advice to you soon as I can.

Additionally, if you have any specific business concerns it is also worth visiting North Devon Council's dedicated website for reopening businesses (click here), or you can send them an email at

Many thanks for all your hard work, I hope we can get the season back to some sort of normality soon.

Kind regards 




Please find below an email received that I thought may be of interest to you.

Kind regards, Selaine


Dear Ms Saxby,

I am writing to you to inform you of a newly launched initiative by VisitEngland to support tourism businesses in your constituency as they begin to reopen in line with Government guidance.
The ‘We’re Good to Go’ common industry standard and supporting mark provides a means by which businesses can demonstrate that they are adhering to Government and  public health guidance, have carried out a COVID-19 risk assessment, and  made sure they have the required processes in place.
The mark  will not only provide visitors with a visual signal that tourism  businesses have taken the necessary steps to reopen, but also provides  businesses with reassurance that they have followed (or in some cases  gone beyond) the guidance issued by the Government. The industry standard has been developed in partnership with Tourism Northern Ireland, Visit Wales and VisitScotland with input from 40 industry bodies as well as destination management organisations across the country.
I have attached a full briefing note for your reference, and you can access the scheme’s webpage here:
Alongside  the industry standard VisitEngland is also launching a Know Before You Go public information campaign to support tourism in England as  businesses start to re-open, reassuring visitors as restrictions are lifted by checking about what it is safe to do and when and sign-posting  to information about destinations and available services before travelling.
Please do share this scheme with your constituents, and remind them that we also offer a range of advice and support via our Business Advice Hub.
If you would like more information on any of our work, the scale of tourism in your area, or the impact COVID-19 is having on the industry, please do not hesitate to get in touch.

Kind Regards,

Rachael Farrington
Acting Head of Tourism Affairs


As promised, here is the guidance for tourism and hospitality: Click here as well as the details of which businesses can reopen from 4th July: Click here

I recognise there are some apparent anomalies, but work is ongoing to enable other businesses to reopen.  However, we are still living with the coronavirus, and opening too much too soon carries a greater risk of restarting the spread of the virus, but I very much hope you are able to plan your reopening, and if you would like a visit in the coming weeks please do let me know, similarly if you would like a shout out on social media, please do send the information and some pictures.

I warmly welcome yesterday’s cautious reopening of many sectors of our economy.

This conditional and reversible unlock will enable our tourism and hospitality businesses to begin to reopen from 4th July. As detailed by the Prime Minister the fewer the social contacts you have, the lower the risk of transmitting the virus and the unlocking is reliant on the common sense and also the community spirit of the British people. Local modelling commissioned by Public Health Devon has shown that the earlier unlocking on 10th May has not resulted in a spike of cases with more visitors arriving to our beautiful beaches and countryside.

In the coming weeks, I hope we can begin to warmly welcome back visitors to North Devon, in a socially distant manner, and restart our economy, not to mention all getting our hair cut and being reunited with friends and family over a socially distant pint!



The Prime Minister has said today (19/06/20) on Sky News: 

“That will allow us to start making some progress on our plan and with the social distancing measures. When we go forward with our plan, we hope there will be more guidance out very shortly that will help hospitality prepare for that and implement social distancing in a safe way, while allowing people to go back to shops, hospitality, restaurants and everyone else."


The following has been shared by the Executive Chair of The Professional Association of Self-Caterers UK (PASC):

The professional self-catering sector in the UK have, in conjunction with the group below, produced the robust guidelines for cleaning protocols. These can be found here These are free for any business to access and use.

It is really critical that self-catering businesses use these to create a Risk Assessment. They will need one not only to open, but in order to complete the online application form for the Visit England Good to Go Campaign that will go live (free to businesses) on the 18th June. So getting this out as far and wide as quickly as possible is key.

They are a collaboration between,

These are the same standards that will be included within the UKH documents as we as in the AA certification scheme and we believe the VE certification schem

Click here to find out more about PASC



As promised, as soon as I received guidance on how tourism and hospitality businesses could reopen, I would share it with you.  

The first set of guidance can be found in the attachment below

I recognise, the guidance here is not for everyone, but it will give an indication of the level of social distancing and hygiene that you may be required to implement in your own business as you plan for reopening.

I would like to thank the British Holiday & Home Parks Association (BH&HPA) for sharing their guidance.  There will be official government guidance, but Ros Pritchard OBE, Director General of BH&HPA is heavily involved with this and I believe the attached guidance will provide a good indication of how tourism and hospitality businesses will need to prepare to reopen.

If you have not signed up already, I am hosting a Q&A on Friday June 19th at 2pm, please do just reply to this email if you have not already booked in, and you can pre-submit your questions.

I recognise this continues to be a very difficult and uncertain time, but I will work tirelessly to support you all through this, and we will get through this together!  

If anyone would like me to visit as we approach welcoming visitors back and look at social distancing measures, whilst not a recognised expert, I do have a lot of experience of social distancing in Westminster.

Click here to find out more about the BH&HPA


Attachment Size
BHHPA HS considerations for holiday touring parks campsites in COVID-19 environment 100620_.pdf 1.14 MB
VisitEngland - We're good to go.pdf 210.49 KB
Holidaymaker info sheet v6.pdf 41.87 KB
Tourist Charter Graphic 1080 proof3.pdf 59.25 KB